Shopify Ops Glossary
RMA (Return Merchandise Authorization)
A return authorization number assigned to a return request.
Definition
An RMA is a tracking number issued when a return is approved, allowing both the customer and the merchant to track the return through the process. RMA systems help manage return workflows and prevent unauthorized returns.
Why It Matters for Shopify Brands
RMA processes prevent returns that don't meet policy requirements, enable tracking of return status, and provide data for return reason analysis. Brands without RMA systems often lose track of returns in transit.
Benchmarks
RMA-based returns have a 30–50% lower dispute rate than brands that accept returns without a formal authorization process.
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