Ops-as-a-Service (OaaS)
Outsourcing operational business functions to a specialized service provider.
Definition
Ops-as-a-Service is a model where brands outsource their ongoing operational functions — customer support, order management, returns processing, community management — to a specialized service provider rather than building in-house teams.
Why It Matters for Shopify Brands
For Shopify brands under $30M in revenue, Ops-as-a-Service provides access to professional ops capability without the cost and complexity of building an in-house team. Opsio is an Ops-as-a-Service provider purpose-built for Shopify brands.
Benchmarks
Ops-as-a-Service costs are typically 30–60% lower than the equivalent in-house team cost when fully-loaded labor costs (salary, benefits, management overhead) are compared.
Need help improving your Ops-as-a-Service (OaaS)?
Opsio helps Shopify brands hit the right benchmarks — from CSAT and FCR to return rate and churn. Get your ops handled.
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