Gorgias
A Shopify-native customer support helpdesk platform.
Definition
Gorgias is a helpdesk platform built specifically for ecommerce brands — with deep Shopify integration that surfaces order information, customer history, and subscription data directly in the ticket view. It is the most widely used helpdesk among Shopify brands.
Why It Matters for Shopify Brands
Gorgias allows agents to view and modify Shopify orders, issue refunds, cancel orders, and manage subscriptions without leaving the helpdesk. This reduces handle time by 20–40% compared to switching between systems.
Benchmarks
Most Shopify brands using Gorgias report 2–3x faster handle times for order-related tickets compared to email or general helpdesks.
Need help improving your Gorgias?
Opsio helps Shopify brands hit the right benchmarks — from CSAT and FCR to return rate and churn. Get your ops handled.
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