Carrier Claim
A formal dispute filed with a shipping carrier for a lost or damaged package.
Definition
A carrier claim is filed when a package is confirmed lost or arrives damaged — requesting compensation from the carrier (UPS, FedEx, USPS, Canada Post). Claims require documentation: ship date, tracking number, declared value, and evidence of damage.
Why It Matters for Shopify Brands
Filing carrier claims recovers revenue for lost shipments that you would otherwise absorb. Many Shopify brands don't file claims consistently, leaving significant money on the table.
Benchmarks
Merchants who consistently file carrier claims recover 60–80% of claim value. Most claims are approved within 7–14 days with proper documentation.
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