Built for DTC Brands
Ops-as-a-Service for Direct-to-Consumer Shopify Brands
DTC brands own the customer relationship end to end — which means ops failures hit your brand directly, not a retailer. Opsio handles your ops so the customer relationship stays strong.
25+hours saved per week
1M+tickets handled
0days to ramp up
The Ops Challenges DTC Brands Face
Customer tickets coming directly to your inbox
Returns and refunds with no buffer
Social DMs and community management eating founder time
Seasonal volume spikes with no scalable ops
How Opsio Helps DTC Brands
Dedicated ops team pre-trained on Shopify DTC operations
Returns workflow handled from first message to resolution
Community and social DM management in your brand voice
Scales automatically with launch and seasonal spikes
"DTC brands live and die by their customer experience. Opsio makes sure yours is always excellent — even on days when you're heads-down building the product."
Ready to get your hours back?
Join DTC Brands across North America who trust Opsio to handle their Shopify ops.
Get Started Today